Policies


All orders are shipped USPS Priority. All orders shipped will receive a tracking number once order is processed (1-2 business days)
Rates are based on weight:
0.0 lb - 0.5 lb $6.00
0.51 lb - 1.0 lb $9.00
1.1 lb - 2.0 lb $12.00
2.1 lb - 3.0 lb $15.00
3.1 lb - 5.0 lb $18.00
5.1 lb - 20.0 lb $20.00

 

 

Returns & Exchanges must meet the following criteria:

-Item must be in new, unworn, unwashed, un-altered (pre-shipped) condition

-Item must have been purchased at regular price. We do not accept sale items for returns

-Original tags must be attached 

-Shoes must be in original box with original packaging and tags attached

-Receipt must be included with return

-Return shipping cost is buyer's responsibility

-Requests must be made within five (5) business days of delivery date

-Customer is responsible for return shipments, which must include delivery confirmation or tracking

Please note that we are NOT able to accept returns on sale items, consignment items, items purchased at discount, worn, altered, or otherwise “used” items. We are not responsible for return shipping costs or for compensation of items lost or damaged in return shipping. All return/ exchange requests must be pre-approved. Requests made after five (5) business days of delivery will be denied.  All approved returns/ exchanges must be shipped back within 3 business days.  

Returns/ exchanges that do not arrive in "new" or "unworn" condition may be subject to a re-stocking fee determined by us depending on the condition of item.  Examples of situations that may warrant a re-stocking fee are items that require steaming due to excessive wrinkling caused by careless re-packaging, signs of wear (beyond normal wear from trying on) or have abnormal amounts of lint or hair on them.  Items will be disqualified from return/ exchange if they are scented with perfumes/ cologne/ smoke, have visible stains or wear, have been laundered/ dry cleaned, etc.  If an item is deemed ineligible for return/ exchange, the customer will be billed for return shipping.

Exchanges may be available while supplies last. Please contact us before returning any item to determine if we can process an exchange. Exchanges must meet the same criteria as returns, listed above.  

Store credit is issued for original purchase amount (excluding shipping) on a Alexander Robert Trading Co. Gift Card.

For all returns and exchanges, please contact us at: AlexanderRobertWhittier@gmail.com